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Terms of Service

This website is owned and operated by The Tearoom Diaries. The following Terms and Conditions will govern the use of our website by all users and customers. Please read our terms carefully before engaging with our service. Once you have made a purchase, we will assume that you have read our Terms and Conditions, and therefore agree to be bound by them at all times.

Any reference to ‘us’, ‘we’ or ‘our’ refers at all times to The Tearoom Diaries. Any reference to ‘you’ or ‘your’ refers to our website visitors and customers.

 

THE TEAROOM DIARIES SERVICE

We reserve the right to make changes to our brand, service, products or prices at any time, without notice or consequence.

Our service is offered for all to enjoy, however we do reserve the right to suspend or refuse our service to anyone who we deem as having misused it unlawfully or in contravention with our Terms.

 

ELIGIBILITY TO USE OUR SERVICE

In order to be eligible to order from The Tearoom Diaries you must be aged 16 years or above, or have the billing authorization of a parent or guardian.

Customers must provide us with necessary personal and delivery information and accurate payment information. This information will always be dealt with in accordance with The Tearoom  Diaries Privacy Policy, which is available to everyone to read and can be found on our website.

 

PRICING

All prices on our website are displayed in Australian Dollars and include GST.

 

ORDERS AND SHIPPING

Orders can be placed directly through our website. We accept credit cards and PayPal.

If you wish to arrange payment via another method, such as bank transfer, please contact us directly at: contact@thetearoomdiaries.com.au and we will be more than happy to accommodate you.

All orders will be processed and confirmed via e-mail, once payment has been successfully made. Please ensure all details on your confirmation e-mail are correct and notify us if there is any error as soon as possible. We are unable to correct errors in your shipping address once orders have been sent, so please double check that you have entered your address correctly.

We aim to ship Australia wide. If you are not available at the time of delivery, our delivery service may leave a pick up card at your address and you must collect your order from the post office location stipulated on this card.

We work with several delivery partners including Australia Post and private courier companies.

 

CANCELLATION POLICY

We take great care when preparing your order for shipment. As such, once packaging has commenced, we are unable to cancel existing orders. Please e-mail us immediately if you wish to revise or cancel your order and we will attempt to assist you. We reserve the right to refuse order cancellation, at all times.

 

RETURNS POLICY

Please take care when selecting your items, as The Tearoom Diaries does not allow refunds or exchanges simply for change of mind.

If your goods arrive and are either damaged or faulty, please notify us within 7 day of receipt via e-mail at: contact@thetearoomdiaries.com.au. Please include proof of purchase by way of order number, as well as details and pictures of the damage alleged, wherever necessary. If the same product type and colour/design is available, we will gladly replace your item (postage free of charge). If your item is no longer available, we will issue a full refund via your original method of payment. Refunds may take up to 14 business days to process.

 

PRODUCT DESCRIPTION

The Tearoom Diaries always takes care to ensure, as best as possible, that our products are described accurately on our website.

Your letters / goods may vary slightly in design or colour from the exact product displayed in our online store. Appearances may also vary depending on what type of device or screen you are viewing our website with. Printed products in particular are all unique and will vary from item to item. 

 

PRODUCT CARE AND SAFETY

Please ensure that young children are never left unsupervised with smaller products or products containing small detachable parts. The Tearoom Diaries will not be responsible for any damage or injury that may occur due to incorrect use or lack of supervision.

 

PRODUCT AVAILABILITY

On rare occasions our suppliers are unable to deliver stock to us, for whatever reason, or stock is deemed by us to not be of sufficient quality to sell. Because of this, we may have to occasionally remove items from our online store and reserve the right to do this, at any time, including after an order has been placed. We do not assume liability to customers or any third party for any consequences that may arise out of the removal of a product or cancellation of an order due to unavailability. Refunds will be given in the case that an order has been confirmed and paid for.

 

PROMOTIONS

The Tearoom Diaries may occasionally run promotional offers for our customers. These may be advertised through our social media, e-mail promotions or catalogue mail outs. Such special offers may include, but are not necessarily limited to: special prices, discount codes or other promotions. Each promotion will run for a limited time only and may have conditions or guidelines, which must be fully complied with, without exception, in order to validly redeem the promotion.

Some promotions may require you to share personal information with The Tearoom Diaries. Any information shared in this capacity will be dealt with, at all times, in accordance with our Privacy Policy. Please refer to this policy for more information.

Special or sale prices may only be applicable for certain periods of time.

Prizes won in promotional giveaways are not transferable or redeemable for cash.

The Tearoom Diaries reserves the right, at all times, to modify, suspend or cancel any such promotion at any time, without consequence.

 

PRIVACY

We know the protection of your private or personal information is important to you. Because of this, The Tearoom Diaries has created strict privacy practices, which are enforced at all times. For more information on how we request, collect, store and deal with your personal information while shopping with us, please see our Privacy Policy.

 

INTELLECTUAL PROPERTY

Our website, and all information contained within it, is the property of The Tearoom Diaries and is protected from unauthorized publication and dissemination by the laws of intellectual property.

Any and all original The Tearoom Diaries related designs, images, photographs, illustrations, logos, text, HTML code or any other intellectual property content made available on our website or throughout our wider brand, is the property of The Tearoom Diaries and remains our copyright material at all times.

We grant users and customers a license to access and enjoy this information via our website and products.

The Tearoom Diaries may allow the printing, gathering, storing, copying or sharing of website information for individual or personal purposes, however our express consent must be granted.

We reserve the right to refuse access, or take further legal action against person(s) who violate our rights as intellectual property holders.

 

LINKS TO THIRD PARTY WEBSITES

Throughout our website and associated social media we may provide links to third party websites. These links are provided for your enjoyment or information. The material and content made available throughout these links is not intended as a representation of The Tearoom Diaries or our employees or opinions. Following these links is always at your discretion.

The Tearoom Diaries is not responsible for policing the services, policies or practices of these third parties. We will not be held liable for any loss, damage or any other consequences that may arise out of the use of third party websites or services.

 

LIABILITY AND INDEMNITY

To the maximum extent permitted by law, The Tearoom Diaries cannot be held liable or responsible for any loss or damage that any person may suffer as a direct or indirect result of accessing our website or utilizing our service.

 

RELIANCE

All content, information and imagery provided through The Tearoom Diaries website or brand, or through customer service correspondence with our staff, is intended strictly for general purposes. The Tearoom Diaries does not make any guarantee (express or implied) as to the accuracy, currency, reliability or completeness of any materials provided. This includes product descriptions, colours or any other related information.

 

WHOLE OF TERMS AND CONDITIONS

The Tearoom Diaries publishes these Terms and Conditions, with the intention that they comprise the whole of the Terms of Use and Conditions that govern the relationship between The Tearoom Diaries and our customers.

Unless specifically and expressly stated, no other term, condition, assurance, representation, warranty or inference is intended to apply. The only exception to this, are provisions that are automatically applicable through the application of some relevant piece of legislation, consumer or otherwise.

The severance of one section of this document will not have any effect on the rest of the Terms and Conditions. All remaining provisions will remain in force, in the event that one section is edited or removed.

 

CHANGES TO TERMS AND CONDITIONS

The Tearoom Diaries reserves the right to make amendments to our Terms of use, and our Terms and Conditions, at any time, without notice or consequence. Any changes will be published here and will take immediate effect from their time of publication.

Our customers are responsible for staying up to date with our Terms. Please ensure you update yourself here regularly. Your continued access to our website and use of our service and online store is taken as your knowledge and acceptance of any modifications made to any part of our Terms and Conditions.

If you have any questions about our Terms, or if we can assist you in any other way, please contact us- we are always happy to help.